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Posts
- Introducing Prime Practice Compliance (February 13, 2017)
- The damages incurred by an infection control breach are huge! The cost of completing an audit is not (November 12, 2017)
- Resumes and their Red Flags (August 21, 2018)
- The top 10 Mistakes that dentists make unknowingly (September 3, 2018)
- Why do people always say I hate going to the dentist? (September 3, 2018)
- Why Patients Say the Dreaded Four Words: “I’ll think about it” (September 3, 2018)
- 3 Keys to Building Trust with Patients (September 3, 2018)
- New Patient Examination: Are you going to BED on your first date? (September 3, 2018)
- Avoiding Polite Evasion (September 3, 2018)
- 4 Ways to Reduce the Risk of Patient Backlash (September 3, 2018)
- A New Communication Approach for a New Generation of Patients (September 3, 2018)
- Breaking down the new patient exam (October 2, 2018)
- Four obstacles that most dentists find challenging to handle (October 18, 2018)
- Casual Conversion Update (October 26, 2018)
- What do your patients remember from their appointment? (November 2, 2018)
- Build patient trust with your Position Statement (November 4, 2018)
- How to get your dental practice Compliant: the 4 components of Compliance (November 13, 2018)
- Random Infection Control Audits to happen in NSW (November 13, 2018)
- Is Interview Feedback Important? (November 22, 2018)
- Complacent or Compliant? (November 26, 2018)
- What is the Role of a Support Person? (December 9, 2018)
- What information should your Infection Prevention Policy & Procedures Manual include? (December 12, 2018)
- Unpaid Trials (January 14, 2019)
- Reference Checking (July 3, 2019)
- Why managers should take notes? (September 3, 2019)
- Making your Practice Mentally Healthy in 2020 (October 29, 2019)
- SUSTAINABLE COMPLIANCE: THREE PLACES TO START GOING GREEN IN 2020 (November 12, 2019)
- Flexible Work Arrangements (December 3, 2019)
- Updates on HR and Payroll as we move into 2020 (January 29, 2020)
- Coronavirus Infection Explained (February 3, 2020)
- Can wearing a face mask protect you from Coronavirus? (February 13, 2020)
- Risk Assessment of Novel Coronavirus (COVID-19) (March 19, 2020)
- Supporting yourself and your staff through the current challenges (April 8, 2020)
- What information should your Infection Prevention Policy & Procedures Manual include? (April 27, 2020)
- Your Casual Employees.…. (May 27, 2020)
- How to have those difficult conversations (September 30, 2020)
- Infection Prevention and Control Systems – Post Covid-19 (October 13, 2020)
- Are you experiencing “The Rejected Dentist Syndrome”? (October 15, 2020)
- What Practice Managers need to be equipped with (February 1, 2021)
- How to manage resistance to change in the dental practice (February 1, 2021)
- Part-time workers: the pros and cons (April 6, 2021)
- The gender pay gap (September 16, 2021)
- What Owners Want in an Associate Dentist (October 14, 2021)
- The four-day working week (November 6, 2021)
- Prime Practice and Credabl join forces (March 25, 2022)
- Back to Basics – Introduction to Infection Prevention and Control (March 31, 2022)
- The culture of your dental practice (January 31, 2023)
- <strong>How to Speak Confidently About the Cost of Dentistry</strong> (March 16, 2023)
Pages
- Track your order (September 7, 2013)
- Shop (November 18, 2019)
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- HR Solutions (November 18, 2019)
- Infection Prevention & Control (November 19, 2019)
- Interactive Webinars (November 26, 2019)
- E-learning (November 28, 2019)
- Live Online Training (November 29, 2019)
- Infection Prevention Sterilisation Workshop (December 5, 2019)
- Sitemap (December 21, 2019)
- Content restricted (January 9, 2020)
- About Prime Practice (January 14, 2020)
- Privacy Policy (January 16, 2020)
- Blogs (January 16, 2020)
- In-Practice Training (January 17, 2020)
- Thank You (February 7, 2020)
- Account (February 7, 2020)
- Login (February 7, 2020)
- Infection Prevention and Control Plans (February 10, 2020)
- Terms and Conditions (February 14, 2020)
- Plans – Woo (February 17, 2020)
- Quick Assist (March 9, 2020)
- Virtual Visit: Virtual Infection Prevention and Control training for your team (May 5, 2020)
- Virtual In-Practice Training (May 14, 2020)
- Practice Management Solutions (June 2, 2020)
- Annual Business Plan (June 19, 2020)
- Team Surveys (June 19, 2020)
- Emotional Intelligence Assessment and Coaching (June 19, 2020)
- End to End HR Solutions (June 22, 2020)
- Practice Managers PrimeGo Membership (June 22, 2020)
- Practice Analysis (June 23, 2020)
- PrimeGo App (June 24, 2020)
- Mastering Practice Ownership (June 24, 2020)
- Annual Conference (June 24, 2020)
- Primespeak Seminar (June 25, 2020)
- Practice Management (June 26, 2020)
- Business Coaching (June 26, 2020)
- Subject Matter Experts/ Consulting (June 26, 2020)
- Great Dental Websites (GDW) (June 29, 2020)
- Infection Prevention Solutions (July 3, 2020)
- Membership Program – Practice Management Solutions (July 3, 2020)
- Job List (July 9, 2020)
- Register with us (July 9, 2020)
- Virtual Clinical Assessment: For a Quality Managed Approach (July 20, 2020)
- Support Request Form (July 27, 2020)
- Practice Plans (August 11, 2020)
- Prime Training Video Library (September 1, 2020)
- Virtual Primespeak (September 9, 2020)
- Prime Practice Leadership Program (October 6, 2020)
- GDW Marketing (October 20, 2020)
- Afterpay (November 11, 2020)
- Marketing On Demand Courses (November 13, 2020)
- Refer & Earn (November 17, 2020)
- Prime Practice Branding Campaign (January 25, 2021)
- Virtual Primespeak Campaign (January 25, 2021)
- Subscriptions Campaign (January 28, 2021)
- Practice Managers Network (February 11, 2021)
- Ebook Thank You (February 16, 2021)
- Mailing List Thank You (February 16, 2021)
- VPS Thank You (February 17, 2021)
- Calendly Thank You (February 17, 2021)
- PM Pillars of Dental Practice Management Thank You (March 4, 2021)
- PM Challenges of Dental Practice Managers Thank You (March 4, 2021)
- PM Network Handout for Practice Owner Thank You (March 4, 2021)
- Practice Manager Plans (March 4, 2021)
- Test Handout Form (March 10, 2021)
- Custom Login (April 13, 2021)
- Events Calendar (June 9, 2021)
- Associate Dentists Academy (June 18, 2021)
- Bupa Landing Page (July 1, 2021)
- Power to the Practice Manager (July 8, 2021)
- AD Academy Dentist by Design (August 2, 2021)
- AD Academy Primespeak (August 2, 2021)
- AD Academy Improving Income (August 3, 2021)
- AD Academy Tracking Success (August 3, 2021)
- AD Academy Building Your Database (August 3, 2021)
- AD Academy Developing Protocols (August 3, 2021)
- AD Academy Effective Leadership Communication (August 3, 2021)
- AD Academy Become a More Resilient Leader (August 3, 2021)
- PP_Bofu (August 10, 2021)
- PP_Bofu_2 (August 12, 2021)
- Download your free e-book (August 12, 2021)
- Test_test (August 19, 2021)
- Download your free e-book (September 2, 2021)
- Current Offers (September 10, 2021)
- HR Solutions Recommendation Page (September 28, 2021)
- Henry Schein Landing Page (September 28, 2021)
- Leadership Solutions Recommendation Page (September 28, 2021)
- Patient Experience Recommendation Page (September 28, 2021)
- Infection Control Recommendation Page (September 28, 2021)
- Marketing Solutions Recommendation Page (September 28, 2021)
- Hygienist Recommendation Page (September 28, 2021)
- Front Office Systems Recommendation Page (September 28, 2021)
- Premium Practice Plan Recommendation (September 28, 2021)
- Advanced Practice Plan Recommendation (September 28, 2021)
- Essential Practice Plan Recommendation (September 28, 2021)
- AD Academy Primespeak for Henry Schein (September 28, 2021)
- AD Academy Effective Leadership Communication for Henry Schein (September 28, 2021)
- AD Academy Become a More Resilient Leader for Henry Schein (September 28, 2021)
- AD Academy Dentist by Design for Henry Schein (September 28, 2021)
- AD Academy Improving Income for Henry Schein (September 28, 2021)
- AD Academy Tracking Success for Henry Schein (September 28, 2021)
- AD Academy Optimising Your Database for Henry Schein (September 28, 2021)
- AD Academy Developing Protocols for Henry Schein (September 28, 2021)
- Prime Practice Home Page (September 29, 2021)
- AD Academy Embedding & Implementation for Henry Schein (October 1, 2021)
- invisalign (October 13, 2021)
- Practice Manager Plans New (October 15, 2021)
- Practice Managers Plans Membership Group (October 17, 2021)
- Practice Managers Plans Business Acumen (October 17, 2021)
- Practice Managers Plans Leadership and People Management (October 17, 2021)
- Practice Managers Plans Customer Service and The Patient Experience (October 17, 2021)
- Practice Managers Plans Compliance Management (October 17, 2021)
- Practice Plan Page Table (October 20, 2021)
- Draft for ADA roadmap (October 22, 2021)
- Consulting Page (October 27, 2021)
- Prime Practice FAQs (November 1, 2021)
- Login FAQs (November 4, 2021)
- Subscriptions FAQs (November 4, 2021)
- Payments FAQs (November 4, 2021)
- Products FAQs (November 4, 2021)
- eLearning FAQs (November 4, 2021)
- Accounts FAQs (November 5, 2021)
- Refer & Earn (November 18, 2021)
- Contact (November 22, 2021)
- Sales FAQs (December 1, 2021)
- Events FAQs (December 1, 2021)
- IT Support FAQs (December 1, 2021)
- Communication preferences (December 8, 2021)
- Test Kavan (December 28, 2021)
- HS webinar (January 19, 2022)
- IPS offers (February 4, 2022)
- Website Update Request Form (May 2, 2022)
- Consulting and Coaching (June 3, 2022)
- Henry Schein Landing Page (June 16, 2022)
- Practice Managers Network FAQ (June 16, 2022)
- Jeeve page (June 30, 2022)
- Jeeve purchase page (June 30, 2022)
- Quick Assist (August 17, 2022)
- Engine FAQs (August 17, 2022)
- Live Online Training FAQs (August 17, 2022)
- Program FAQs (August 17, 2022)
- We Understand Your Needs FAQs (August 17, 2022)
- Workshop FAQs (August 17, 2022)
- Everything Else FAQs (August 17, 2022)
- Subscription FAQs (August 17, 2022)
- Test Page (September 9, 2022)
- Short Course (September 26, 2022)
Products
- Infection Prevention Part 3: Sterilisation (November 23, 2019)
- Infection Prevention Part 2: Standard Precautions (November 25, 2019)
- Infection Prevention Part 1: Compliance (December 3, 2019)
- Infection Prevention and Control – Policy & Procedure Manual (Hard Copy Only) (December 3, 2019)
- Infection Prevention & Control Poster Set (December 3, 2019)
- In-Practice Audit (December 4, 2019)
- Infection Prevention E-learning Module One: Standard Precautions (December 4, 2019)
- In-Practice Training – Infection Prevention & Control (December 4, 2019)
- Online Self-Assessment (December 4, 2019)
- Combi Pack (December 5, 2019)
- Standard Annual Subscription (February 12, 2020)
- Standard Monthly Subscription (February 17, 2020)
- Platinum Annual Subscription (February 17, 2020)
- Platinum Monthly Subscription (February 17, 2020)
- Premium Annual Subscription (February 17, 2020)
- Premium Monthly Subscription (February 17, 2020)
- Best Practice Phone Skills (April 9, 2020)
- Recall Systems (April 9, 2020)
- Maximising a Hygiene / OHT Department (April 9, 2020)
- Huddles & Team Meetings (April 14, 2020)
- Cancellations & Late Patients (April 14, 2020)
- Handling Emergencies (April 14, 2020)
- Appointment Book Scheduling (April 14, 2020)
- Virtual Visit: Infection Prevention and Control training for your team (May 5, 2020)
- Virtual In-Practice Training (May 15, 2020)
- Manage Pack (May 26, 2020)
- Template Questions (May 26, 2020)
- Interviews (May 26, 2020)
- Employment Contract (May 26, 2020)
- Job Descriptions (May 26, 2020)
- HR Consulting and Advisory Service Pack – 3 hours (May 26, 2020)
- HR Audit – Essentials (May 27, 2020)
- HR Audit – Comprehensive (May 27, 2020)
- HR Toolkit (per document) (May 27, 2020)
- HR Toolkit (6-month subscription) (May 27, 2020)
- Reference Checks (May 27, 2020)
- Advertise Pack (May 27, 2020)
- Infection Prevention E-learning Module Two: Sterilisation (June 2, 2020)
- Virtual Clinical Assessment: For a Quality Managed Approach (June 24, 2020)
- Virtual Training 20 Hour Pack (June 30, 2020)
- 1 hour Coaching Session (June 30, 2020)
- Primespeak Seminar Melbourne (July 2, 2020)
- Website Audit Report (July 7, 2020)
- Website Audit – Basic (July 7, 2020)
- Consulting & Advisory Service – 1 hour (July 7, 2020)
- Pack of 6 x 1 hour Coaching Sessions (July 7, 2020)
- Virtual Training 10 Hour Pack (July 7, 2020)
- Virtual Mastering Practice Ownership (July 7, 2020)
- Annual Business Plan (July 7, 2020)
- Emotional Intelligence Assessment and Coaching (July 7, 2020)
- Prime Training Library (July 7, 2020)
- Team Surveys (July 7, 2020)
- Prime Perks Seek Classic Advertisement (July 7, 2020)
- Prime Perks Seek Standout Advertisement (July 7, 2020)
- Digital Marketing Audit & Analysis (July 8, 2020)
- Virtual Consultation (July 8, 2020)
- 1-on-1 Consultation with Dr Palmer (July 9, 2020)
- Effective Leadership Communication (August 19, 2020)
- Infection Prevention E-learning Module Three: Compliance and Regulatory (August 31, 2020)
- How to Create a Positive Team Culture (September 11, 2020)
- Strategies to Improve the Patient Experience (September 11, 2020)
- Leader as Coach (September 11, 2020)
- Leading for Results (September 11, 2020)
- Become a More Resilient Leader (September 11, 2020)
- Appointment Book Scheduling: COVID-19 & Beyond (D4W) (September 24, 2020)
- Google My Business for Dentists (October 21, 2020)
- Recall Systems Live Online Training Bundle (October 30, 2020)
- Front Office System Live Online Training Bundle (October 30, 2020)
- Infection Prevention Live Online Training Bundle (October 30, 2020)
- Leadership Program Mix & Match Bundle (November 12, 2020)
- Leadership Program Full House Bundle (November 13, 2020)
- Google Analytics Basics for Dentists (November 13, 2020)
- Content Planning for Dental Marketing (November 13, 2020)
- Facebook for Dentists (November 13, 2020)
- SEO Basics for Dentists (November 13, 2020)
- Infection Prevention E-learning Bundle (December 18, 2020)
- How to improve your Recalls – D4W (February 18, 2021)
- Practice Managers Network – 30 Day Free Trial (Monthly Subscription) (March 1, 2021)
- Practice Managers Academy (March 22, 2021)
- Practice Managers Network – 30 Day Trial (March 26, 2021)
- Power to the Practice Manager Brisbane (July 8, 2021)
- Power to the Practice Manager Sydney (July 8, 2021)
- Primespeak Seminar Sydney (July 13, 2021)
- Primespeak Seminar Brisbane (July 13, 2021)
- Associate Dentists Academy – Accelerate Plan (August 6, 2021)
- Associate Dentists Academy – Academy Plan (August 6, 2021)
- Practice Managers Network – 90 Day Trial (August 31, 2021)
- Virtual Primespeak (September 22, 2021)
- Associate Dentists Academy – Accelerate Plan (October 5, 2021)
- Associate Dentists Academy – Academy Plan (October 6, 2021)
- Practice Managers Network 12-month FREE (November 2, 2021)
- Back to Basics – Introduction to Infection Prevention and Control (March 7, 2022)
- Group – Back to Basics – Introduction to Infection Prevention and Control (March 13, 2022)
- Back to Basics – Introduction to Infection Prevention and Control (April 3, 2022)
- Essential Membership (June 21, 2022)
- Test Monthly Subscription (June 28, 2022)
- Mastering Practice Ownership Sydney (August 23, 2022)
- Test Webinar (September 8, 2022)
- Mastering Practice Ownership Melbourne (October 6, 2022)
- Mastering Practice Ownership Brisbane (October 10, 2022)
- Primespeak Seminar New Zealand (November 25, 2022)
- Team Workshop – from Good to Great Adelaide (February 6, 2023)
- Team Workshop – from Good to Great Sydney (February 6, 2023)
- Mastering Practice Ownership Perth (February 16, 2023)
- Primespeak Seminar Perth (March 3, 2023)
- Pack of 3 x 1 hour Coaching Sessions (March 10, 2023)
FAQs
- How do I login? (November 1, 2021)
- I can’t log in to Prime engine (November 1, 2021)
- I can’t login to PrimeGo (November 1, 2021)
- How do I register for training (November 1, 2021)
- How do I cancel my Subscription? (November 1, 2021)
- Is there a recording available for the training I registered for (November 1, 2021)
- What is your cancellation policy? Can I get a refund? (November 1, 2021)
- What do I do if I can’t attend a workshop or need to change attendance numbers for a workshop I have already registered for? (November 1, 2021)
- I didn’t receive a link to watch the recording for the virtual training I registered for. (November 1, 2021)
- How many CPD points are applicable to the workshop I attended? (November 1, 2021)
- I have a discount code, where do I enter it in the system? (November 1, 2021)
- I didn’t receive an invoice after registering for a workshop (November 1, 2021)
- I’d like to request a tax invoice (November 1, 2021)
- A team member will not be able to attend the session today, can they do it later on? (November 1, 2021)
- Can we replace a team member with someone else? (November 1, 2021)
- I want to further develop my team but I am not part of any of your plans, can you come to my practice? (November 1, 2021)
- Do I need to pay for a workshop in full to register? (November 1, 2021)
- Can I pay with AMEX? (November 1, 2021)
- How do I get a copy of my certificate? (November 1, 2021)
- Do you need to be a Practice Manager to join Practice Manager Network or Practice Manager Academy? (November 1, 2021)
- How do I update my payment details for my subscription as my credit card declined as it has expired? (November 1, 2021)
- Can I cancel my Practice Managers Network subscription after I have completed the trial period? (November 1, 2021)
- Can I cancel Practice Manager Academy after starting the subscription? (November 1, 2021)
- How do I resubscribe to my subscription if I wish to come back? (November 1, 2021)
- Where do I find my workbook for my training session. (November 1, 2021)
- How do I sign up for PrimeGo? (November 1, 2021)
- How do I update my details in PrimeGo (November 1, 2021)
- My module in PrimeGo is locked and I can’t access it. (November 1, 2021)
- I want to be able to communicate better with my patients, can you help? (November 1, 2021)
- What to do if the discount does not work? (January 16, 2022)
- How does your clinicians communicate with other clinicians and the team? (June 16, 2022)
- How long are you supposed to keep dental records? (June 16, 2022)
- What is the optimal system for chair maintenance in regards to flushing lines? (June 16, 2022)
- Which social media platform should I be using? (June 16, 2022)
- What systems do Practice Managers use to assist them and their team? (June 16, 2022)
- How do I deal with staff that were made aware of the expectations of the role and have received adequate training, but get so overwhelmed with being patient facing they can’t complete their duties? (June 16, 2022)
- How do I add another team member login when using Prime Engine? (August 16, 2022)
- Who on my team should have a login for the Prime Engine? (August 16, 2022)
- How can I contact my coach on the Prime Engine? (August 16, 2022)
- I’m having issues logging into my session, I click the link on my email and nothing happens. (August 16, 2022)
- I’ve joined the session but the sound isn’t working properly. (August 16, 2022)
- Did you have the email with the link as I cannot find my email? (August 16, 2022)
- What does my coach do for me? (August 16, 2022)
- Can I or my team revisit workshops? (August 16, 2022)
- Can my practice do the workshops out of sequence? (August 16, 2022)
- Can I come along to your public short courses? (August 16, 2022)
- When discussing roles within a practice, who is considered ‘team’? (August 16, 2022)
- I want to improve my leadership skills, can you help? (August 16, 2022)
- I am a practice manager in a busy practice, can you help? (August 16, 2022)
- I want to further develop my team but I am not part of any of your programs, can you come to my practice? (August 16, 2022)
- Can you help me to buy/sell my practice? (August 16, 2022)
- I am enquiring if you provide services to help open a new practice (August 16, 2022)
- Can I attend one of your workshops if I am not in one of your programs? (August 16, 2022)
- I have certain dietary requirements, who do I notify? (August 16, 2022)
- Who is running the workshop? (August 16, 2022)
- What time are your workshops? (August 16, 2022)
- I can no longer attend the workshop I have signed up for. (August 16, 2022)
- When will I get invoiced for monthly payments? (August 16, 2022)
- I am on holidays for a month, can I not pay that month’s fees? (August 16, 2022)
- I changed my contact details, who do I contact to update my details? (August 16, 2022)
- I paid online but I haven’t received any details (August 16, 2022)
- What is the Prime Practice subscription model? (August 16, 2022)
- How do subscriptions differ from traditional purchase? (August 16, 2022)
- Access to experts (August 16, 2022)
- What’s included in a subscription? (August 16, 2022)
- How do customers receive subscription benefits? (August 16, 2022)
- How do I know which Plan is right for our Practice? (August 17, 2022)
- What if I don’t need everything in the Plan? (August 17, 2022)
- Will we be locked into a long-term commitment? (August 17, 2022)
- How long will it take to see results from a Plan? (August 17, 2022)
- Which Plan is the best for me? (August 17, 2022)
- How long are the courses? (August 17, 2022)
- How intensive are the courses? (August 17, 2022)
- How will I collect my CPD certification? (August 17, 2022)
- Is there a particular order? (August 17, 2022)
- How many CPD points have the courses? (August 17, 2022)
- Can I take the courses from a different country? (August 17, 2022)
- When can I start? (August 17, 2022)
- When does the course start? (August 17, 2022)
- Refund policy (August 17, 2022)
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