Effective Leadership Communication

What will be covered:

What you receive:

Module 1 – Giving and receiving feedback (2 hours)

• Understand why feedback is a critical leadership tool
• Creating clarity for your team by giving feedback
• Discuss cases of tough conversations at work
• Develop your own skills in both giving and receiving feedback
• How to create a culture of feedback in the workplace

• Workbook, handouts & resources
• Certificate of completion

Module 2 – Communication skills for dealing with a tough conversation (2 hours)

• Understand the must-have tools for effective communication
  • Listening techniques
  • Questioning techniques
• Practice the skills of assertive communication
• Learn more about how to stick to facts rather than emotions
• Understand the power of not acting on assumptions

Module 3 – 5 Steps to handling tough conversations (2 hours)

• Put together the tools form the first two modules in order to:
  • Plan for your tough conversation
  • Being well prepared
• Get useful advice from your peers