Quick Assist

Please email [email protected]

As an administrator, you can add another team member login by clicking on the ‘Team’ tab at the top of the screen and clicking ‘Add Team Member’.
If you are not an administrator, you can send an email to [email protected], inluding full name and unique email address for the new team member.

Anybody who wants to access the videos themselves should have a unique login. It also helps with setting actions if each team member has their own login identity. The administrator (Practice Owner, Practice Manager,Training Manager) are the ones who allocate logins for the team.

You can contact them via the messages section directly within the engine.

Type zoom.us/join on your internet browser, then type your meeting ID from your email confirmation. If the issue persists, please contact [email protected]

For any technical difficulties you are experiencing you will need to speak with Technical Support directly. Please call the toll-free number +61 1800 768 027 etx 2 for Australia, +1 888 799 9666 ext 2 for outside Australia and someone will be able to assist you with your issue.

Please contact [email protected] or call +61 2 8935 0600

Yes, you need to notify [email protected] as soon as possible. Alternatively, we record the live sessions and send the link to watch in their own time. The link will be sent out 24hrs after the live session and is accessible for a period of 48 hours. It’s not as engaging as attending live but hopefully this gives your team member a chance to review the session.

Yes, we can change the attendance. Please provide full name, email address and position of the person who will be attending the session and who they are replacing to [email protected]

Your coach will work with you to develop the relevant team skills, systems and processes needed to keep you on track. Your coach will also be your trusted consultant and a constant source of ideas, tools and strategies, and support you through any challenge that you and your team might encounter.
They will create a financial plan for the business annually, and analyse the practice reports with you each month to ensure your finger is always on the pulse.
With scheduled coaching sessions each month for you and/or specific team members, your practice has unlimited access to coaching support as and when the need arises. Your coach will make sure you’re able to implement what you learn at our workshops and customise the tools and resources for the needs of your practice.

Growth, Management or Masters Program participants may revisit any of the relevant workshops in their program or send new team members to revisit as many times as wanted, as long as the practice is still registered in either the program.* * Our venues may have limited numbers and are subject to availability. Please register asap to avoid disappointment.

We don’t recommend it, our programs are carefully sequenced and work most effectively in the right order. This allows sufficient time to implement systems and information and absorb all the content. Please consult with your coach.

Practices registered in the Management or Masters Program are welcome to send team members to any of the short courses run by Prime Practice.
* Our venues may have limited numbers and are subject to availability. Please register asap to avoid disappointment.

Anyone involved in or employed at the practice who is not a Dentist. Ie. Receptionists and front office staff, dental assistants, nurses, therapists and hygienists, business managers and co-ordinators.

Yes, we can help you. Our world renowned Primespeak Seminar has been teaching dentists and their teams around the world to effectively and ethically communicate with their patients. Did you want to know more about this workshop?

Yes, we can help you. Leadership is one of the most important skills you can learn as a business owner or manager. We have workshops for Practice Owners and Practice Managers that look at specific leadership techniques. Tell me a bit more about your needs so that I can identify the most suitable workshop for you.

Yes, we can help you. We teach practice owners how to effectively manage their practice, hire and retain the right staff, deal with difficult situations and relieve the stress of running a successful practice. Tell me a bit more about your needs so that I can identify the most suitable workshop for you.

Whilst our workshops are a fantastic tool to upskill your team, you won’t always have the means to travel to another location. Or perhaps you just prefer to learn in an environment you’re familiar with.
Regardless of your reasons, Prime Practice In-Practice Training delivers your training needs right to your doorstep. A customised solution that will fit the specific needs of your practice and team.
To discuss topics and availability, please contact [email protected]

Our expert advisors at Practice Sale Search can certainly support you in this area. Please contact 1300 282 042

Our expert advisors can certainly support you if opening a new practice. Please contact +61 2 8935 0600

Yes, please refer to our calendar for dates available. Whilst our workshops are a fantastic tool to upskill your team, you won’t always have the means to travel to another location or perhaps you just prefer to learn in an environment you are familiar with. Regardless of your reasons, Prime Practice offers In-Practice Training delivers your training neds right to your doorstep. A customised solution that will fit the specific needs of your practice, please contact [email protected]

Prime Practice workshops in Australia are accredited. Once you have completed the workshop you will receive a certificate which includes details of the CPD points accrued. Please see list of CPD points per workshop above.
The Australian CPD Registration Standard requires all dental practitioners to:
a. ensure that 80% of the minimum 60 CPD hours are clinically or scientifically based (only a maximum of 14 hours of Prime courses).
b. make a declaration of their compliance with CPD requirements at the time of annual renewal.
c. maintain their own records detailing their CPD activities for audit purposes (keeping your certificate on file).
d. produce evidence of their CPD activities when requested to do so by the Board.
The New Zealand Dental Association requires:
The six digit CPD code is provided to you on your certificate, which will be given out at the completion of the workshop. Certificates will only be given to those that have completed the workshop and signed the attendance register.
For other locations, please contact [email protected]

Lunch and refreshments are provided for all short public workshops. Our preferred venues are committed to offering a wide range of food options to all of our clients. They provide menu selections to those with medical dietary requirements. Lifestyle requests and preferences are not always guaranteed. Please email [email protected] with your special dietary requests at least 48 hours prior to your workshop.

All of our trainers are passionate professionals, whose goal is to give you the tools to help to improve your business. Our trainers have had several years of coaching and training our clients and have themselves gone through specific training to ensure they meet our client’s requirements.

For most of our full day workshops arrive for 8:00am registration and coffee on arrival and a 8:30am workshop start, finishing no later than 4:30pm.
For most of our half day workshops arrive for 8:30am registration and coffee on arrival and a 9:00am workshop start, finishing no later than 1:00pm.
*Please refer to your confirmation email for exact timings.

If you are unable to attend a workshop you need to inform us as soon as possible. Cancellations must be received in writing
Up to 4 weeks prior to the event/practice visit a 25% refund is available for cancellations or applicants are able to transfer to another Prime Practice workshop or Prime Infection Prevention Control service (at the same cost) free of charge.
No refund will be given for cancellations made with less than 4 weeks notice. Substitution of delegates can occur at any time at no cost.

Your monthly fee will be invoiced on the 1st of the month. All subsequent payments will be invoiced on the 1st of each month.

The fees that Prime Practice charges every month are calculated by working out the costs of: workshops (including venue hire, workbooks, catering, travelling for your workshops, presenting workshops), coaching support for the year, IT support for things such as web-based reporting PLUS all additional services and offerings (seminars, etc). This figure is then divided by 12 to space the payments over the span of a year. The Program benefits are spread unevenly over the year, but it would be impossible to calculate different costs every month.

Please contact [email protected] outlining the changes to your profile.

Please email the following details through to [email protected]
Full Name:
Practice Name:
Unique Email Address:
Workshop name and date:

If payment has been made via credit card please allow two workings days for your registration to be processed. Once your registration is processed you should receive a confirmation email. Please check your junk/spam folder, if you still haven’t received confirmation, please contact [email protected]

For our face to face workshops, please send the following information to [email protected], to obtain a copy of your certificate of attendance:
Full Name:
Workshop name and date:
If you require a certificate for Live Online Training, your certificate is store in yourAcademy profile once you have answer all questions in the quiz. If you have not set your profile, please contact [email protected]

The Prime Practice subscription model was influenced by extensive client feedback. A Prime Practice subscription allows clients to purchase and download approved products and services from the Prime Practice website.

An active Premium or Platinum Prime Practice subscription provides you with ongoing access to support and updates to the Prime Practice Infection Prevention and Compliance Manual and our subject matter experts in Australia and New Zealand.