Handling emergencies successfully without having to ‘squeeze’ patients into your appointment book and, at the same time, ensuring you manage their expectations, is not an easy task for the Front Office Team.
The key lies in understanding the objectives of an emergency appointment, and ensuring the whole team is aligned with strategies to achieve them.
In this course, we reveal a four-step process for working with patients who want to be ‘squeezed in’, remembering that these patients will expect their dental problems to be solved today. To support your Front Office Team and help them handle emergencies we will provide you with the targeted communication tools, checklists and resources needed to manage.
Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.
Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.
* Number of accredited CPD hours depends on the length of the workshop.