Please click through Frequently Asked Questions below. If you need additional information, please submit a question on the main FAQ page and one of our support team members will get back to you shortly.
We can email you a link to reset your password, go to https://engine.primepractice.com.au/password_request
As an administrator, you can add another team member login by clicking on the ‘Team’ tab at the top of the screen and clicking ‘Add Team Member’.
If you are not an administrator, you can send an email to email@example.com, including full name and unique email address for the new team member.
Anybody who wants to access the videos themselves should have a unique login. It also helps with setting actions if each team member has their own login identity. The administrator (Practice Owner, Practice Manager, Training Manager) are the ones who allocate logins for the team.