Please click through Frequently Asked Questions below. If you need additional information, please submit a question on the main FAQ page and one of our support team members will get back to you shortly.

1 CPD point is given for each hour attended at a workshop/training session.
Once you have completed the workshop you will receive a certificate that includes details of the CPD points accrued.

All dental practitioners are required to maintain their own records detailing their CPD activities for audit purposes (keeping your certificate on file).

For New Zealand Dental Association the six-digit CPD code will be given out at the completion of the workshop.

Category: Workshop

Yes, please refer to our calendar for dates available. Whilst our workshops are a fantastic tool to upskill your team, you won’t always have the means to travel to another location or perhaps you just prefer to learn in an environment you are familiar with. Regardless of your reasons, Prime Practice offers In-Practice Training delivers your training needs right to your doorstep. A customised solution that will fit the specific needs of your practice, please contact

Category: Workshop

Lunch and refreshments are provided for all short public workshops. Our preferred venues are committed to offering a wide range of food options to all of our clients. They provide menu selections to those with medical dietary requirements. Lifestyle requests and preferences are not always guaranteed. Please email with your special dietary requests at least 48 hours prior to your workshop.

Category: Workshop

All of our trainers are passionate professionals, whose goal is to give you the tools to help to improve your business. Our trainers have had several years of coaching and training our clients and have themselves gone through specific training to ensure they meet our client’s requirements.

Category: Workshop

For most of our full day workshops arrive for 8:00am registration and coffee on arrival and a 8:30am workshop start, finishing no later than 4:30pm.

For most of our half day workshops arrive for 8:30am registration and coffee on arrival and a 9:00am workshop start, finishing no later than 1:00pm.

**Please refer to your confirmation email for exact timings.

Category: Workshop

If you are unable to attend a workshop you need to inform us as soon as possible. Cancellations must be received in writing up to 4 weeks prior to the event/practice visit a 25% refund is available for cancellations or applicants are able to transfer to another Prime Practice workshop or Prime Infection Prevention Control service (at the same cost) free of charge.

No refund will be given for cancellations made with less than 4 weeks notice. Substitution of delegates can occur at any time at no cost.

Back to FAQ page