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Please click through Frequently Asked Questions below. If you need additional information, please submit a question on the main FAQ page and one of our support team members will get back to you shortly.

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How many CPD points are applicable to the workshop I attended?

Categories: Workshop, Events, Products, eLearning

1 CPD point is given for each hour attended at a workshop/training session.
Once you have completed the workshop you will receive a certificate that includes details of the CPD points accrued.

All dental practitioners are required to maintain their own records detailing their CPD activities for audit purposes (keeping your certificate on file).

For New Zealand Dental Association the six-digit CPD code will be given out at the completion of the workshop.

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A team member will not be able to attend the session today, can they do it later on?

Categories: Events, Products, eLearning, Live Online Training

Please contact [email protected]
Phone Number: +61 2 8935 0600

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Can we replace a team member with someone else?

Categories: Events, Products, eLearning, Live Online Training

Please contact [email protected]

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I want to further develop my team but I am not part of any of your plans, can you come to my practice?

Categories: Products, Sales

Prime Practice In-Practice Training delivers your training needs right to your doorstep. A customised solution that will fit the specific needs of your practice and team. Virtual In-Practice Training can also be another option. Visit https://primepractice.net/in-practice-training

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Do I need to pay for a workshop in full to register?

Categories: Events, Products, Payments, Sales

Yes and we also have an AfterPay option available.

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How do I get a copy of my certificate?

Categories: Everything Else, Products, eLearning

Here is a video on where to find your certificate in PrimeGo

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Do you need to be a Practice Manager to join Practice Manager Network or Practice Manager Academy?

Categories: Sales, Products, Subscriptions

Yes, It is designed as a Practice Managers community. Both the Practice Manager Network and Academy are for PM’s only.

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How do I resubscribe to my subscription if I wish to come back?

Categories: Products, Subscriptions, Sales

Please visit the Prime Shop, click RESUBSCRIBE in My Subscription and update your credit card details by logging into my account.

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Where do I find my workbook for my training session.

Categories: Products, Events, eLearning

Here is a video with instructions on how to find your workbook

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How do I sign up for PrimeGo?

Categories: Products, Subscriptions, Login, IT Support, eLearning

Here is a video with instructions on how to sign up for PrimeGo

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My module in PrimeGo is locked and I can’t access it.

Categories: eLearning, Products, IT Support

Please contact [email protected]

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I want to be able to communicate better with my patients, can you help?

Categories: Products, We Understand Your Needs

Yes, we can help you. Our world renowned Primespeak Seminar has been teaching dentists and their teams around the world to effectively and ethically communicate with their patients.

Click below to learn more about our Primespeak training course.

Virtual Primespeak
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Can I cancel my Practice Managers Network subscription after I have completed the trial period?

Categories: Payments, Sales, Products, Subscriptions

After the 30 days free trial period, the Practice Managers Network trial has a 12-month commitment.

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What is your cancellation policy? Can I get a refund?

Categories: Products, Payments, Subscriptions

Please see our terms and conditions on our website here https://primepractice.net/terms-and-conditions

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Can I cancel Practice Manager Academy after starting the subscription?

Categories: Subscriptions, Sales, Products

The Practice Manager Academy requires a 12-month commitment.

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