Select from the topic suggestions below

Minimise stress, maximise conversion and create a team environment

Every dental practice needs systems in order to create the optimal patient experience. Choose from a range of systems you wish to implement in your practice, for example appointment book management, team meetings and huddles, phone systems and active maintenance.

We will come and train your team on the best practice systems available to help minimise stress, maximise patient conversion and create a team environment. Having consistent systems means that each team member is clear on how to deal with each patient situation so that nothing falls through the cracks.

Get aligned with a consistent approach to the optimal experience

There are many facets to the patient experience, and providing an optimal experience requires input from every team member. Prime Practice In-Practice-Training can focus on any aspect of the patient experience and help your team get aligned with a consistent approach to the optimal experience.

We can also do a ‘walk of the patient’ and do a guided tour identifying each patient point of contact. This highly experiential learning opportunity creates lots of room for conversation and actions that can be delegated between your team members.

Create patient loyalty in your dental practice

It costs 18x more to get new patients in the door than maintain your current team! For every practice, there is not only a need to get more patients through the door, but also to keep your current patients loyal. Learn how to create loyalty in your dental practice, what the whole team needs to focus on to “close the back door” and what numbers to track to ensure this happens.

Depending on what your practice needs, you might choose to learn powerful patient service skills for each role in the practice or how to create an Active Maintenance System that sets the whole practice up for success with patients returning to the practice regularly.

A range of activities to enhance your team

Teams who perform at their highest potential understand that each team member makes a critical difference to the patient experience and to the bottom line of the success of the practice.

Choose from a range of team enhancement activities including communication skills, how to give good and honest feedback, building trust with each other and how to become better at solving problems in the team.

Empowering patients, active maintenance and trust building

In a dental practice, the entire team is responsible for increasing production. There are many ways to increase production. If your practice wanted to do this, you might choose to learn Primespeak skills for the team to empower patients to take responsibility for their own oral health and select the right treatment for them.

You might choose to train your team to build trust from the minute they call the practice until they leave after a successful appointment. You might choose to train your team in active maintenance systems.

Set your practice up for success

What are all the ins and outs of setting up a new practice? Learn from the experts in the fields how to set up effective systems for the practice from the get-go. Learn how to employ the right team and how to retain them with retention techniques, and HR skills.

Why is a website important for your practice and what does it need to include? How many patients do you need to cover your costs and grow the business? Why do you need to create loyal patients and how do you do that? Set your practice up for success with this in-practice training session.

Remain compliant & infection-free

How well does your staff know the standards (AS/NZS 4187/4815) and guidelines (ADA Infection Control Guidelines and/or DCNZ Infection Prevention and Control Practice Standard)?

While ultimately it is the clinician who is responsible for their patient’s welfare, infection prevention isn’t a simple one-(wo)man-job. The whole team has to be aware of and working towards ensuring your practice remains compliant and ultimately infection free.

Maximise conversions of phone calls

Your marketing dollars are spent getting the phone to ring. When a prospective patient calls your practice, there is still a lot of work required to get them onboard as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.

Get your front office team trained up to maximise conversions of phone calls to patients and optimise all phone conversations so that all patients are prepared before coming to your practice.

Sample agendas

To give you an idea of what a day of In-Practice Training looks like you’ll find three sample agendas below!

  • Purpose of having an Active Maintenance Program in your practice
  • Benefits of Active Maintenance for the patient, for the practice and for the clinicians
  • How to build trust and deepen concerns in the treatment rooms using Primespeak communication skills
  • How to involve the whole team in developing an Active Maintenance practice including front office, DAs, Hygienists, Therapists and Dentists
  • How to track your Active Maintenance successes
  • Identifying all points of contact in a dental practice
  • Look at each point through a patient’s eyes:
    • The look and feel of the practice
    • The influencing principles at each touchpoint
    • Communication skills, demonstrated by each team member
    • Systems to create consistency between all team members
    • Creating a first impressions checklist to ensure all team members are aware of the systems and communication skills at each touchpoint
    • Primespeak communication techniques in the treatment rooms to build trust with new patients
  • Delegating actions
  • Appointment scheduling – the benefits of pre-blocking to the whole practice
  • The ideal day – systems to create a stress-free day in the practice
  • Systems to minimise the risk of:
    • Patient cancellations
    • FTAs
    • The late patient
    • Emergency patients
  • Two critical meetings your team need to have on a regular basis and why
  • Infection control strategies (practical application of basic strategies)
  • Policy & procedure manuals: how, and what?
  • Disease transmission methods – correct product choices
  • Personal hygiene and protective equipment (PPE)
  • Hand hygiene & the infectious cycle
  • Detergency & disinfection
  • Instrument handling
  • Efficient application and effective work practices
  • Identification of hazards
  • Implementation of adequate risk management strategies
  • Classification of steriliser, cycle and load types.
  • Routine testing of chemical and biological indicators, helix, Bowie and Dick, vacuum, etc.
  • Printers and dataloggers
  • Validation
  • Understanding the rationale behind the Strandards and their testing requirements