Strategies to Improve the Patient Experience

What will be covered:

What you receive:

Module 1 – Patient Focussed Culture (2 hours)

• Exploring the purpose of a Patient Focussed Vision and Culture
• Understanding patient behaviours
• Shaping the practice systems and protocols through the eyes of the patient
• Monitor and measure the impact of a Patient Focussed strategy

• Workbook, handouts & resources
• Certificate of completion

Module 2 – The Patient Journey (2 hours)

• Identification of patient touch points that will optimise the patient journey
• “Walk of the Patient” – Creating an aligned and consistent experience at each touch point of the patient journey, incorporating protocols that will optimise the patient experience

Module 3 – Creating Patients for Life (2 hours)

• Five Phases for building loyal long-term loyal patient relationships
• Diagnostics to assist in identifying gaps and inconsistencies in the Patient Experience
• Equip the team with tools and processes that will empower them to avoid and solve problems during patient interactions