Everything Else

Please click through Frequently Asked Questions below. If you need additional information, please submit a question on the main FAQ page and one of our support team members will get back to you shortly.

a

I didn’t receive an invoice after registering for a workshop

Categories: Everything Else, Payments, Accounts, Sales

Please email the following details to [email protected]:

  • Full Name
  • Practice Name
  • Unique Email Address
  • Workshop name and date
  • Invoice/Order number (if you have it)
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How do I get a copy of my certificate?

Categories: eLearning, Products, Everything Else

Here is a video on where to find your certificate in PrimeGo

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I changed my contact details, who do I contact to update my details?

Category: Everything Else

Please contact [email protected] outlining the changes to your profile.

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I paid online but I haven’t received any details

Category: Everything Else

If payment has been made via credit card please allow two workings days for your registration to be processed. Once your registration is processed you should receive a confirmation email. Please check your junk/spam folder, if you still haven’t received confirmation, please contact [email protected]

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When will I get invoiced for monthly payments?

Category: Everything Else

Your monthly fee will be invoiced on the 1st of the month. All subsequent payments will be invoiced on the 1st of each month.

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I am on holidays for a month, can I not pay that month’s fees?

Category: Everything Else

The fees that Prime Practice charges every month are calculated by working out the costs of: workshops (including venue hire, workbooks, catering, travelling for your workshops, presenting workshops), coaching support for the year, IT support for things such as web-based reporting PLUS all additional services and offerings (seminars, etc). This figure is then divided by 12 to space the payments over the span of a year. The Program benefits are spread unevenly over the year, but it would be impossible to calculate different costs every month.

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