Please click through Frequently Asked Questions below. If you need additional information, please submit a question on the main FAQ page and one of our support team members will get back to you shortly.
Please email the following details to [email protected]:
- Full Name
- Practice Name
- Unique Email Address
- Workshop name and date
- Invoice/Order number (if you have it)
Here is a video on where to find your certificate in PrimeGo
Please contact [email protected] outlining the changes to your profile.
If payment has been made via credit card please allow two workings days for your registration to be processed. Once your registration is processed you should receive a confirmation email. Please check your junk/spam folder, if you still haven’t received confirmation, please contact [email protected]
Your monthly fee will be invoiced on the 1st of the month. All subsequent payments will be invoiced on the 1st of each month.
The fees that Prime Practice charges every month are calculated by working out the costs of: workshops (including venue hire, workbooks, catering, travelling for your workshops, presenting workshops), coaching support for the year, IT support for things such as web-based reporting PLUS all additional services and offerings (seminars, etc). This figure is then divided by 12 to space the payments over the span of a year. The Program benefits are spread unevenly over the year, but it would be impossible to calculate different costs every month.