Please click through Frequently Asked Questions below. If you need additional information, please submit a question on the main FAQ page and one of our support team members will get back to you shortly.

Categories: Products, Sales, Subscriptions

Yes, It is designed as a Practice Managers community. Both the Practice Manager Network and Academy are for PM’s only.

You can update your payment details by logging into your account

Categories: Subscriptions, Products, Sales

Please visit the Prime Shop, click RESUBSCRIBE in My Subscription and update your credit card details by logging into my account.

Here is a video with instructions on how to sign up for PrimeGo

Here is a video to update your details in PrimeGo.

Category: Subscriptions

If, regretfully, you elect not to continue with your subscription, please submit the request to opt-out to

After the 30 days free trial period, the Practice Managers Network trial has a 12-month commitment.

Please see our terms and conditions on our website here

Categories: Subscriptions, Products, Sales

The Practice Manager Academy requires a 12-month commitment.

The Prime Practice subscription model was influenced by extensive client feedback. A Prime Practice subscription allows clients to purchase and download approved products and services from the Prime Practice website.

An active Premium or Platinum Prime Practice subscription provides you with ongoing access to support and updates to the Prime Practice Infection Prevention and Compliance Manual and our subject matter experts in Australia and New Zealand.

The Prime Practice subscriptions provide you with a range of products and services that are bundled together that include significant savings for the client. With an active Prime Practice subscription, there are no additional license or upgrade fees for the products included in the plan.

Monday to Friday business hours access to our network of knowledgeable Prime Practice subject matter experts in Australia and New Zealand. Our experts work collaboratively with industry partners and provide in-house expertise on a range of specialised areas of dental practice management.

An active Prime Practice subscription provides range of products and services needed to safely manage and grow your dental practice including: Infection Prevention and Control Policy Manual and updates, Online Self-Assessment Audit, Live online Training (IPC), email and phone support, In-practice Training, monthly Q&A webinar, Safety poster and In-practice Audit.

The Prime Practice Client Dashboard helps you maximize the value of your subscription. Through an easy to use, web-based interface, you can manage your subscriptions, access downloads and knowledge for products, services and account details.

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