Subscriptions

Please click through Frequently Asked Questions below. If you need additional information, please submit a question on the main FAQ page and one of our support team members will get back to you shortly.

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I didn’t receive an invoice after registering for a workshop

Categories: Payments, Accounts, Sales, Everything Else

Please email the following details to accounts@primepractice.com.au:

  • Full Name
  • Practice Name
  • Unique Email Address
  • Workshop name and date
  • Invoice/Order number (if you have it)
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I’d like to request a tax invoice

Categories: Payments, Accounts, Sales

Please email the following details to accounts@primepractice.com.au:

  • Full Name
  • Practice Name
  • Unique Email Address
  • Workshop name and date
  • Invoice/Order number (if you have it)
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Can I pay with AMEX?

Categories: Payments, Accounts, Sales

We accept AMEX in Australia only.

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How do I update my payment details for my subscription as my credit card declined as it has expired?

Categories: Payments, Subscriptions, Accounts, Sales, IT Support

You can update your payment details by logging into your account

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How do I update my details in PrimeGo

Categories: Subscriptions, Accounts, Login, eLearning, IT Support

Here is a video to update your details in PrimeGo.

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