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Please click through Frequently Asked Questions below. If you need additional information, please submit a question on the main FAQ page and one of our support team members will get back to you shortly.

a

I can’t log in to Prime engine

Categories: Login, Engine

We can email you a link to reset your password, go to https://engine.primepractice.com.au/password_request

a

I can’t login to PrimeGo

Category: Login

We can email you a link to reset your password, go to https://primego.net/#/password-reset

a

How do I sign up for PrimeGo?

Categories: Subscriptions, Login, eLearning, Products, IT Support

Here is a video with instructions on how to sign up for PrimeGo

a

How do I update my details in PrimeGo

Categories: Accounts, Login, eLearning, IT Support, Subscriptions

Here is a video to update your details in PrimeGo.

a

How do I login?

Category: Login

A – Login button – The login button will open the following screen. Select which Prime Practice service you would like to login to.

  1. Prime Shop
    This will log you into the Prime Practice website and allow you to purchase Prime Practice courses.
  2. PrimeGo
    This will log you into PrimeGo where you complete your Prime Practice courses.
  3. Prime Engine
    This will log you into the Prime Engine. This is Prime Practice’s legacy learning system.

B – Login selector – The login selector will also allow you to login to the Prime Shop, PrimeGo and the Prime Engine. Select which service you would like to login to and click START. You will be taken to the login screen for the relevant service.

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