Live Online Training

Please click through Frequently Asked Questions below. If you need additional information, please submit a question on the main FAQ page and one of our support team members will get back to you shortly.

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A team member will not be able to attend the session today, can they do it later on?

Categories: eLearning, Products, Events, Live Online Training

Please contact events@primepractice.com.au
Phone Number: +61 2 8935 0600

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Can we replace a team member with someone else?

Categories: Live Online Training, eLearning, Products, Events

Please contact events@primepractice.com.au

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I’m having issues logging into my session, I click the link on my email and nothing happens.

Category: Live Online Training

Type zoom.us/join on your internet browser, then type your meeting ID from your email confirmation. If the issue persists, please contact events@primepractice.com.au

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I’ve joined the session but the sound isn’t working properly.

Category: Live Online Training

For any technical difficulties you are experiencing you will need to speak with Technical Support directly. Please call the toll-free number +61 1800 768 027 etx 2 for Australia, +1 888 799 9666 ext 2 for outside Australia and someone will be able to assist you with your issue.

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Did you have the email with the link as I cannot find my email?

Category: Live Online Training

Please contact events@primepractice.com.au or call +61 2 8935 0600

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