Customer Service and The Patient Experience
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Providing an extraordinary patient experience will make loyal, raving fans of your patients and give you that all-important competitive edge.
The business of dentistry is no longer just about having exceptional clinical skills; in that sense, dentistry is dentistry is dentistry. It’s about delivering outstanding care and service to patients. It’s providing this extraordinary patient experience that will make loyal raving fans of your patients and give you that all-important competitive edge. That’s why an effective Practice Manager must put in place a robust patient-care service strategy, be a steadfast evangelist for that strategy, and ensure that the whole team is involved – and invested – in its delivery.
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