Payments

Please click through Frequently Asked Questions below. If you need additional information, please submit a question on the main FAQ page and one of our support team members will get back to you shortly.

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I have a discount code, where do I enter it in the system?

Categories: Payments, Sales

To take advantage of any discount code, you need to register online. Follow these instructions to apply your Promo code in the Shopping Cart.

  1. Enter your Promo code
  2. Click the Apply Promo code button
  3. After Promo code is applied successfully, click Proceed To Checkout to complete your purchase
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I didn’t receive an invoice after registering for a workshop

Categories: Sales, Everything Else, Payments, Accounts

Please email the following details to accounts@primepractice.com.au:

  • Full Name
  • Practice Name
  • Unique Email Address
  • Workshop name and date
  • Invoice/Order number (if you have it)
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I’d like to request a tax invoice

Categories: Payments, Accounts, Sales

Please email the following details to accounts@primepractice.com.au:

  • Full Name
  • Practice Name
  • Unique Email Address
  • Workshop name and date
  • Invoice/Order number (if you have it)
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Do I need to pay for a workshop in full to register?

Categories: Payments, Products, Sales, Events

Yes and we also have an AfterPay option available.

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Can I pay with AMEX?

Categories: Sales, Payments, Accounts

We accept AMEX in Australia only.

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How do I update my payment details for my subscription as my credit card declined as it has expired?

Categories: Payments, Subscriptions, Accounts, Sales, IT Support

You can update your payment details by logging into your account

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Can I cancel my Practice Managers Network subscription after I have completed the trial period?

Categories: Payments, Subscriptions, Products, Sales

After the 30 days free trial period, the Practice Managers Network trial has a 12-month commitment.

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What is your cancellation policy? Can I get a refund?

Categories: Payments, Subscriptions, Products

Please see our terms and conditions on our website here https://primepractice.net/terms-and-conditions

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What to do if the discount does not work?

Category: Payments

If your discount code doesn’t work and you believe it should still be valid, please get in contact with us by completing the form here.

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