What is the difference between a satisfied customer and a raving fan? A customer is defined as “a recipient of a good service, product or idea”, whereas a “raving fan” is defined by Ken Blanchard himself as “a customer who is so overwhelmed and floored by the customer service they’ve received that they can’t stop […]
One of the biggest challenges facing leaders today is how to ignite the level of engagement that results in a thriving, engaged and happy practice. So here are three questions to get the ball rolling: If the answer to these questions is Yes, then the bad news is your team lacks drive and motivation. The […]
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