What’s New at Prime Practice: The Last Six Months in Review

What's New at Prime Practice

The past six months have presented unique challenges for the dental community. From grappling with staff shortages and recruiting Front Office Coordinators and Dental Assistants to embracing teledentistry and cutting-edge technologies, and even weathering the financial struggles of a recession – we’ve heard you. Our conversations with clients during coaching sessions, interactions with clinicians at live events, and collaborations with dental associations and specialist providers have informed our latest offerings.

Prime Practice has been hard at work developing innovative products and services to support dental practices and their teams in these dynamic times. Here’s a glimpse into what has been keeping our teams busy:

Pack of 3 x 1-hour Coaching Sessions:

In this rapidly changing landscape, having a clear vision and direction for your practice is essential. Call it “Basic Hygiene”! Our coaching sessions are designed to provide the personal and professional support you need. We’ll help you set practice performance goals, communicate and lead effectively, hold yourself and your team accountable, and foster a culture of collaboration and excellence. With our experienced coaches by your side, you’ll exceed patient expectations, elevate your practice’s reputation, and achieve your financial goals.

Louise Howlett: Prime’s In-house Practice Manager Specialist Coach:

Allow us to introduce Louise Howlett, our Practice Manager Community Manager and resident specialist coach. With her extensive background as a Front Office Coordinator and Practice Administrator, Louise brings a wealth of experience and a fresh perspective to your practice. Through onsite and online consulting and coaching options, Louise will support your team with the tools and knowledge needed to deliver outstanding patient care and propel your practice to new heights. Once implemented with the front-office team, dentists will immediately experience a reduced stress level with these proven systems and protocols.

Walk of the Patient Implement Bundle:

Ever wonder why some practices perform far better than others despite both being of a similar size and offering similar procedures? The answer often lies in the difference in the patient’s experience.  Focussing on your “customer” is no longer an option – it’s an absolute necessity in a competitive environment. However, aligning your team and optimising daily operations can be a challenge. Our half-day patient journey workshop is the ultimate solution. It empowers your team to synchronise efforts across departments and implement practical actions that guarantee exceptional service and care for your patients. Following the workshop, Practice Leaders will engage in a two-hour consulting session with a Prime specialist trainer to review findings and then develop actionable recommendations that will enable successful implementation. Get ready to amaze your patients at every step of their journey!


Effective communication has always been the cornerstone of success, and we firmly believe in its transformative power. That’s why we’re thrilled to announce some exciting updates to our renowned Primespeak workshop:

  • Primespeak Online Video Library:

For our Primespeak Alumni, we now offer a comprehensive video library with 86 bite-sized videos, encompassing 18 hours of self-paced training, enabling you to embed and implement the Primespeak approach at your own convenience. Accessible for 12 months, this “GO-TO” resource enables you to refresh principles and enjoy case studies to help with your technique and delivery.

  • Primespeak Implementation Bundle:

Bundle the Video Library together with 3 focused 1-on-1 Primespeak specific coaching sessions. This unique opportunity allows you to discuss active cases of yours, and then refresh and enhance these proven techniques to increase case acceptance and patient loyalty with confidence and mastery of Primespeak.

  • Buy Now Attend Later:

Unsure which session works best for you? Or perhaps we haven’t released all our upcoming Primespeak training dates yet? Not a problem! With Buy Now and Attend Later, our events team will keep you updated on upcoming face-to-face and online sessions.

  • Singapore and Kuala Lumpur events:

We’re excited to announce our partnership with Singaporean-based education platform DP Academy, bringing Primespeak to Asia in July! Whether you’re attending or travelling from ANZ during the school holidays, make sure to join our workshop!

2023 IAT Guide:

As a practice leader, your ability to cultivate a thriving culture is paramount. That’s why we’ve developed our Prime Practice 2023 IAT Guide, delivered through a three-part email series. It serves as your go-to resource for success, providing essential tips to identify, align, and thrive with your team while navigating the unique challenges of the current year and beyond.

It’s that time of the year again with EOFY opportunities.

Our EOFY Sale is almost finished, so don’t miss out on incredible savings before 30 June. Pre-pay and gain valuable benefits, as your training and professional development may be tax deductible. Take advantage of this opportunity to improve the skills of your team and save on courses, coaching, and Practice Plans. Here’s what we have in store for you:

  • Receive a generous $600 Gift Card to indulge your team.
  • Secure a complimentary business coach session for valuable insights.
  • Access Primespeak’s 86 bite-sized videos, offering 18 hours of self-paced training.
  • Enjoy substantial savings with our incredible offers.

We have many more enhancements to our offering which will be released over the next 6 months. Yet there is no time to waste to focus on supporting your patients, your team and yourself. Be sure to follow us on social media and sign up for our newsletter to stay up to date.

At Prime Practice, we’re committed to helping you and your practice grow and succeed. Whether you’re seeking coaching sessions, communication skills training, or practice management support, we stand as your trusted partner. If you’re interested in how Prime Practice can support your practice and team, we invite you to book a complimentary 30-minute consultation with one of our senior business coaches. Simply book a convenient time for you here.

Wayne Shainfeld


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