You will learn:
- The best way to optimise your appointment book and manage your time
- How to ensure a great customer experience every time
- Each of the steps involved in the ‘Patient Journey’
- How to train your nurse to increase your efficiency and improve their job satisfaction
- How to set a specific protocol for discounting
- How develop clinical protocols for your treatments
- A system for efficient and comprehensive note taking
- How organisation is key to effective protocol implementation.
- How to best deal with common scenarios such as Patients running late or cancellations
And much more…