Effective communication with patients is a necessity in any successful dental practice. Every interaction counts towards patient satisfaction and loyalty, from handling inquiries over the phone to addressing clinical concerns. However, being a confident communicator doesn’t come naturally to everyone. That’s where the mantra “practice makes perfect” comes into play. As leaders, we must equip […]
As owners and leaders in your business, you know that having longstanding, loyal patients is positive – we all want our patients to come back and see us. While we know returning patients are the ideal, consider whether you’ve truly explored the Lifetime Value of your patients. What’s more, have you explained it to your […]
The global landscape for dental practices has evolved significantly, with new challenges emerging alongside ongoing changes in the economy and patient behaviour. Amidst these shifts, maintaining a steady flow of appointments and ensuring practice profitability remains a top priority for dental teams. In this blog post, we’ll explore contemporary strategies to address these challenges and […]
Effective patient handovers are crucial in maintaining a smoothly functioning practice. However, a common issue Practice Managers often encounter is Front Office Coordinators (FOCs) needing to be more readily available when patients leave the treatment room. A seeming ‘avoidance of looking after the patient’ can lead to frustration among team members, hinder the clinician’s workflow, […]
Leading with authority can be a powerful tool in leading your team to success. Not only does it help create a clear direction for your practice, but it also inspires confidence and trust. When you make decisive decisions and take charge, your team can feel more secure in their roles and responsibilities. In addition, a […]
If you asked your team members what the highest priority for the practice is, they would likely say that it’s ensuring your patients have a great experience. We know that patients don’t just want quality dental care; they also want to feel valued and cared for throughout their entire interaction with your practice. How do […]
Does this sound familiar?
“Why is Dentistry so expensive!”
“Can I get a discount on my treatment?”
“Wow, that’s a lot – I guess I’m paying for the Dentists new car huh!”
“My neighbour had a crown from the place down the road, and
it only cost them $800!”
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